ERS Medical passes CQC inspection with flying colours

ERS Medical has received fantastic feedback following its inspection by the Care Quality Commission (CQC) in May. The inspection was the first to be carried out by the CQC since ERS Medical was sold in October 2017 and it concentrated on the two bases the company has in the North East.

The CQC is the independent regulator of health and adult social care in England – whether this is the NHS, local authorities, independent or voluntary organisations that provide those care services. The CQC’s role is to ensure people get quality care.

The CQC regulates independent ambulance services but at the time of the inspection did not have a legal duty to rate them. Instead, they concentrated on highlighting good practice and any issues that service providers needed to improve and take regulatory action as necessary.

Following the visit to ERS Medical’s site, the CQC Quality Report highlighted following areas of good practice:

“All the PTS staff compliance in mandatory training and safeguarding training.”

“The provider had a robust incident reporting procedure which all staff understood and alerted managers in real time if an incident had occurred, which allowed managers to make an early assessment.”

“The provider’s key performance indicators were consistently met.”

“Staff received a comprehensive induction at the start of their employment.”

“There was evidence that all PTS staff were up to date with the Mental Capacity Act (MCA), including consent training.”

“There was evidence from 101 staff files including, two staff that worked in accounts and admin, which showed all staff had DBS checks within the past three years and 99 PTS staff had their driving licenses checked within 12 months of this inspection.”

“There was evidence of high levels of satisfaction from a patient/carer/relative survey.”

“There was regular staff engagement through staff meetings.”

“The provider had invested in six computer based business management systems to support various parts of their business. These provided real time reporting of information which allowed senior managers to track business performance, staff accountability and supported decision making.”

ERS Medical Head of Care Standards, Simon Smith, said: “The feedback from the CQC inspection is testament to the high standards of quality and care ERS Medical has in place. We take patient safety extremely seriously and put people, whether it be patients or staff members, at the heart of everything we do.”

To read to CQC Quality Report in full please visit: https://www.cqc.org.uk/sites/default/files/new_reports/AAAH4150.pdf